Privacy Policy

Wardle Property is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when you visit our website or use our services. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

1. Collection of Personal Information

We may collect and process certain personal information about you, which may include your name, contact details, email address, and any other information you provide when using our website or services. We may also collect information about your use of our website through the use of cookies.

2. Use of Personal Information

We will only use your personal information for the purposes for which it is provided to us. This may include:

- Providing you with the information, products, or services that you request from us.

- Notifying you about changes to our services.

- Improving our services and website based on your feedback and usage patterns.

- Complying with legal or regulatory obligations.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

- To our affiliated companies or trusted business partners who provide services on our behalf, such as marketing, customer support, or technical services. These partners are contractually obligated to maintain the confidentiality and security of your personal information.

- To comply with any legal, regulatory, or government requests or obligations.

- In the event that we sell or transfer any part of our business or assets, your personal information may be included in the transferred assets.

- With your consent or as otherwise permitted or required by law.

4. Data Security

We understand the importance of protecting your personal information and have implemented technical, organizational, and physical security measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your personal information transmitted through our website.

5. Cookies and Similar Technologies

Our website may use cookies and other similar technologies to enhance your browsing experience and gather information about how our website is used. Cookies are small text files that are placed on your device by websites that you visit. You can manage or disable cookies through your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

6. Links to Third-Party Websites

Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of these third-party websites before providing them with any personal information.

7. Your Rights

You have certain rights regarding your personal information, including the right to access, update, and delete your information. If you would like to exercise any of these rights or have any questions or concerns about the processing of your personal information, please contact us using the contact details provided below.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Wardle Property 

Windsor House, Long Bennington Business Park, Long Bennington, NG23 5JR

info@wardlepd.co.uk

01636 918545

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. 
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from Property Redress Scheme without charge.